Refund policy

We accept return requests within 15 days after you receive your item.

To be eligible, an item must be in the same condition you received it, unworn or unused, with tags and in its original packaging. You’ll also need your receipt or proof of purchase.

Finding the same item available at a lower price elsewhere is not, by itself, a valid reason for a return.

To request a return, contact us at admin@camzcollectibles.com. If your return is accepted, we’ll provide instructions for sending it back and the return address: [will be provided]. Items sent back without first requesting a return will not be accepted.

You’re responsible for return shipping costs unless we sent you an incorrect item. A 10% restocking fee applies to accepted returns.

Damages and issues

Please inspect your order when it arrives and contact us right away if an item is defective, damaged, or incorrect so we can review the issue and make it right.

Exceptions and non-returnable items

We can’t accept returns for perishable goods, custom or personalized products, personal-care goods, hazardous materials, flammable liquids, or gases. Sale items and gift cards are also non-returnable. Contact us if you have questions about a specific item.

Exchanges

To get a different item, the fastest option is to request a return. If it’s accepted, place a separate order for the new item. Exchanges are at Camz Collectibles discretion. 

European Union 14-day cooling-off period

If your order is shipped to the European Union, you may have the right to cancel or return it within 14 days, without giving a reason. The item must be in the same condition you received it, unworn or unused, with tags and in its original packaging, and you’ll need your receipt or proof of purchase. Applicable legal rights take precedence over this policy.

Refunds

We’ll notify you after receiving and inspecting your return and let you know whether your refund is approved. If approved, we’ll refund your original payment method within 10 business days. Your bank or card issuer may take additional time to post it. If more than 15 business days have passed since approval, contact us at admin@camzcollectibles.com.